Getting your bond back is the goal of a good exit clean. We cannot promise an outcome, because the decision belongs to the property manager and the landlord, but we can make sure the cleaning side of the inspection is covered to a recognised standard. This page explains what we can and cannot control, and how to give yourself the best chance.
What we can and cannot control
Your bond can be affected by rent owing, damage or cleaning. Cleaning is the one most tenants can do something about. We cannot speak for damage or other matters, so if you are unsure, go back to your lease and your entry condition report. What we can do is make sure the property is cleaned thoroughly and to a consistent standard.
Cleaning to a recognised standard
Our bond cleans are done to the REIV exit condition standard. This gives the job a clear benchmark: we clean to what the exit inspection is likely to measure, rather than to a personal idea of clean. It also gives you something concrete to point to if the agent raises a question.
The areas most likely to be queried
Based on what is included in our bond clean, these are the places that matter most:
- Oven, cooktop, range hood and dishwasher: grease and residue
- Cupboards, drawers and wardrobes: cleaned inside, not just outside
- Bathrooms and laundry: descaled, including grout and tapware
- Windows: glass, tracks, sills and flyscreens
- Garage: swept out, cobwebs removed
These are the spots that people often leave until last and then run out of time for.
Carpets
Carpet condition is often noticed straight away. Our carpet steam cleaning uses truck-mounted hot water extraction, with spot and stain treatment included, and pet odour treatment is available. It starts from $35/room, and most carpets are walk-on dry within a few hours. If there was a mark on the carpet when you moved in, it should be on your entry condition report.
Our guarantee
Our Bond & End of Lease Cleaning starts from $280 and includes a 7-day re-clean guarantee in writing. If your property manager raises a cleaning issue within 7 days, we come back and fix it free of charge. That guarantee covers cleaning only. It does not cover other matters that can affect a bond.
Building your paper trail
A good record can save a lot of back-and-forth later. Here is what to keep:
- Your entry condition report and lease
- Dated photos of each room after the clean, including the oven, bathrooms and windows
- Your invoice and the written 7-day guarantee
- Any messages between you and the property manager about the inspection
If a question does come up, having these to hand means you can respond quickly and with evidence.
Before the final inspection
Take care of the parts only you can do. Clear your belongings, empty the fridge and bins, and remove anything you have stuck to the walls. Return all keys and remotes as your lease requires. Then leave the clean to us, and if you can, attend the inspection so you hear any concerns directly.
Add-ons worth considering
Window cleaning, from $8/window, covers interior and exterior glass, frames, sills and tracks, with flyscreens removed, washed and refitted. Together with carpet steam cleaning, these are the add-ons that most often sit alongside a bond clean. We quote bundles as one job, so you get one price and one booking.
What if the agent raises a problem
Stay calm and get the detail in writing. Tell us what was raised and when, because the 7-day guarantee runs from the point the property manager raises a cleaning issue. We will come back and fix it free of charge. If the issue is not about cleaning, such as damage, we are not able to help with that, and you may want to refer back to your lease.
Why bond back is really a cleaning question
People searching for bond back cleaning usually want one thing: to know the clean will not be the reason money is held back. That is a fair goal, and it is one we can work towards directly. A property that has been cleaned room by room to a recognised standard, with the oven, wet areas, cupboards and windows all dealt with, leaves little for an inspector to query on the cleaning side.
A simple day-by-day plan
- A week before: read your entry condition report, note any existing marks, and book the clean. Tell us about carpets or windows so we can quote them as one job.
- Two days before: clear belongings and empty the fridge and bins.
- Clean day: we work through the oven, cooktop, range hood, dishwasher, cupboards, bathroom, laundry, windows and garage.
- After the clean: take dated photos, keep your invoice and written guarantee, and return keys as your lease requires.
- Inspection day: attend if you can, and contact us straight away if a cleaning issue is raised.
Why a written guarantee matters
A promise is only useful if you can point to it. Our 7-day re-clean guarantee is in writing, so if a cleaning issue is raised you have something to show the property manager and something to hold us to. It will not change decisions about damage, and we do not pretend it will, but it does mean cleaning complaints are dealt with at no extra cost to you.
Who we are
We are a Bundoora-based business and bond cleaning is where we started. Our cleaners hold current National Police Checks, and we carry $20 million public liability insurance. We cover all 386 Melbourne metro suburbs, and our rates are the same for everyone. When you call, you speak to someone who can actually make a booking.
Frequently asked questions
Will I definitely get my bond back?
We cannot guarantee that, as the decision is not ours. We can make sure the cleaning is done to the REIV exit condition standard.
What is covered by your 7-day guarantee?
If your property manager raises a cleaning issue within 7 days, we return and fix it free of charge. The guarantee is in writing and covers cleaning only.
Should I keep photos?
Yes. Dated photos of each room are a helpful record.
Do you clean carpets and windows too?
Yes, as add-ons. Carpet steam cleaning starts from $35/room and window cleaning from $8/window, and we can quote them with your bond clean as one job.
How do I get a price?
Call 0401 398 705 and most quotes take under five minutes, or use our form and we reply the same business day.
Do you cover my suburb?
We cover all 386 Melbourne metropolitan suburbs.
Give your bond its best chance. Call 0401 398 705 or get your free quote.
Related pages
- End of Lease Cleaning in Melbourne: The Room-by-Room Tenant Checklist
- Bond Cleaning in Melbourne: Be Ready for the Agent Inspection
- Vacate Cleaning in Melbourne: Plan Your Move-Out Timeline
- End of Tenancy Cleaning in Melbourne: From Notice to Handover
- End of Lease Cleaning in North Melbourne
- End of Lease Cleaning in South Melbourne
- Bond Cleaning in Bundoora: A Local Team With a Written Guarantee
See also our services, contact page and free quote form.