18 Tamar St, Bundoora VIC 3083 — servicing all 386 Melbourne metro suburbs

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NDIS Cleaning Melbourne NDIS Cleaning Melbourne NDIS Cleaning Melbourne
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NDIS funding explained

NDIS Info

Often, yes. Cleaning is generally funded under Core Supports as Assistance with Daily Life, where the need for it relates to your disability. Below is a plain-English explanation of how it works, what the NDIA looks for, and what to check in your own plan.

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A support worker sitting with a participant over a cup of tea in a tidy living room
The test the NDIA applies

Reasonable and necessary, because of your disability

The NDIA does not fund cleaning simply because a house needs cleaning — that is an everyday living cost that everybody has. What it can fund is cleaning support where your disability means you cannot reasonably do the task yourself, or cannot do it safely.

In practice, planners tend to look at whether the support relates directly to your disability, whether it represents value for money, whether it is effective and beneficial for you, and whether it is more appropriately funded by another system such as health or housing.

Where to look in your plan

  • Core Supports — Assistance with Daily Life is the usual home for cleaning.
  • Look for wording about household tasks, domestic assistance, or house cleaning.
  • Core budgets are generally flexible, so funding can often be moved between Core line items.
  • If you have a support coordinator, they can confirm what your budget allows.

This page is general information, not financial or planning advice. Your own plan and your planner’s decisions determine what you can claim. Read us your plan headings over the phone and we will tell you honestly what we can and cannot invoice against.

How you pay us

Invoicing by plan management type

01

Self-managed

We invoice you directly. You pay us, then claim the amount back through the myplace participant portal.

02

Plan-managed

We send the invoice straight to your plan manager. You never handle the payment or the paperwork.

03

NDIA-managed

Give us a call and we will talk you through your options, including how a support coordinator can help arrange cleaning.

04

Not on NDIS / private pay

No plan, no problem. Our cleaning is available to anyone in Melbourne at the same flat rates.

Questions we get asked

Frequently asked questions

Will the NDIS pay for my house cleaning?
It can. Cleaning is generally funded under Core Supports — Assistance with Daily Life, where the need for it relates to your disability. The test the NDIA applies is whether the support is reasonable and necessary because of your disability, not simply a household expense everyone has. If your plan contains funding for assistance with daily life or household tasks, cleaning is usually claimable. We are happy to talk through your plan wording with you over the phone at no cost.
Which support category does cleaning come under?
Most commonly Core Supports, specifically Assistance with Daily Life (support item group 01). Household task line items such as house cleaning and yard maintenance are typical. If you are unsure what is in your plan, read us the category headings over the phone and we will tell you what we can invoice against.
Do I need to be an NDIS participant to book?
Not at all. Around half of our work is regular private cleaning and bond cleaning for people with no NDIS involvement. The rates are the same either way.
Are you an NDIS registered provider?
We are an NDIS-friendly provider that works with self-managed and plan-managed participants. That covers the large majority of people seeking cleaning supports. If your plan is NDIA-managed, give us a call and we will explain your options honestly, including whether you would be better served elsewhere.
How does invoicing work for plan-managed participants?
You give us your plan manager’s details once. After each visit we issue a compliant invoice with your NDIS number, the service date, the support item and the hours, and send it straight to them. You never pay us out of pocket and you never chase paperwork.
Can I use my own cleaning products?
Yes, and many people do because of allergies, sensory sensitivities or chemical sensitivities. Leave them out and let us know. Otherwise we bring our own, and we can use fragrance-free and low-VOC products on request at no extra charge.
What if I need to change or cancel a visit?
Just call or message us. There is no cancellation fee and no lock-in contract. We understand that health changes at short notice, and we would rather reschedule than have you feel bad about it.
Will the same cleaner come each time?
That is our standing intention and we roster for it deliberately. If your regular cleaner is unwell or on leave we will tell you in advance who is coming instead, rather than sending an unannounced stranger to your door.
How much notice do you need for a first booking?
Usually we can be there within two to four business days across Melbourne metro. For urgent situations — a hospital discharge, an inspection deadline — call us and we will do our best to fit you in sooner.
Do you provide service notes or reports for my plan?
Yes. On request we provide written service notes after each visit recording the date, duration, tasks completed and anything we noticed that you or your coordinator should know about. Support coordinators find these useful at plan review time.
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